Before processing or dispatch
You may request cancellation before an order has been processed, dispatched or committed to a supplier. Submit the request as early as possible through support.
After dispatch
Once an order has been handed to the courier, normal cancellation may no longer be possible. Refusing a dispatched parcel can create delivery and return charges and may affect future Cash on Delivery eligibility.
Special-order products
Products sourced specifically for a customer can become non-cancellable after LA PERLA has purchased, reserved or committed to the item with a supplier. Any advance-payment treatment follows the Special Order & Advance Payment Policy.
Cancellation by LA PERLA
LA PERLA may cancel an order where a product becomes unavailable, a clear pricing error is identified, payment cannot be verified, delivery information cannot be confirmed, fraud or misuse is suspected, or fulfilment is not reasonably possible. Any eligible paid amount will be handled according to the applicable refund process.